How should Ro&Glo products be maintained?

We recommend dry cleaning only for your silk-blend items. To preserve the fabric's quality and the vibrant colors, we recommend keeping them away from chemicals like alcohol, perfume, and hairspray, and protecting them from rainwater and prolonged direct sunlight.

When will my order reach my address?

Once we receive your order, it will be packaged and shipped within 5 business days. In the event of any issues, the orderer will be notified via email, along with details about the new delivery date. Delivery times for courier companies may vary depending on the address, but delivery is generally completed within 3 business days.

Is it safe to shop at roandglo.com ?

Our website is powered by Shopify. Like all Shopify stores, The Ro&Glo Payment Page uses a secure, SSL-encrypted connection to process your payment information . SSL (Secure Sockets Layer) is a protocol that encrypts internet traffic. By using an SSL-encrypted connection, data sent by users (e.g., credit card information) is unreadable by third parties. This allows users to make secure payments.

How can I return or exchange my Ro&Glo order?

You can return or exchange products purchased from the Ro&Glo website upon receipt. The legal period for returns and exchanges is 14 days. For returns or exchanges, please send an email tohello@roandglo.com and include your name, order number, and reason for return/exchange.

We will respond to your email within 2 business days, with detailed information on how to return the product to us. The product you are requesting a return or exchange must be unused, in its original packaging, and undamaged.

Return shipping costs are the responsibility of the buyer. In the case of a defective product, the return shipping costs will be covered along with the product price. It is the buyer's responsibility to deliver the product to Ro&Glo headquarters. Therefore, we recommend shipping with a reliable shipping service.

Once the product is received by our center, we will contact you within two business days and, if deemed acceptable, we will issue a full refund. The time it takes for the refund to be credited to your account may vary depending on your bank.

Where can I get the latest information about Ro&Glo?

We invite you to our Instagram page to follow the latest developments about our brand: @roandglo.story