Privacy policy

Information on the Protection of Personal Data

Ro&Glo protects your personal data within the scope of Law No. 6698 on the Protection of Personal Data ("Law"). In this context, necessary technological and infrastructural measures are taken to securely store and process your personal data in compliance with the law.

Personal data may be processed in accordance with the Law and relevant legislation in the following cases:

You can review the text below to obtain information about the purposes of processing personal data and to whom this data may be transferred. This information text is prepared to transparently provide you with information about the purposes of processing personal data, the persons to whom it may be transferred, the method of collection, and the legal reasons, as well as your rights regarding personal data. However, the purposes of processing personal data and the parties to whom it may be transferred may vary depending on your personal preferences.

Therefore, please consider that the following information may not be applicable to every individual.

Information on the Protection of Your Personal Data

Your personal data are information that identifies or can identify you. Ro&Glo may process the following personal data:

Identity and Contact Information:

• Name, surname, ID number, gender, age range, address, phone number, email address
• Information on Service Usage: Your preferences, habits, and other usage information related to Ro&Glo services, your behavior information on mobile applications, and cookies; device, network, application, location, and usage information that can be collected through mobile applications

Ro&Glo processes your personal data only in accordance with the Law and relevant legislation. Your personal data are used for the purposes specified by Ro&Glo and are only transferred to necessary persons.

Information on the Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

• Providing, charging, and invoicing services; carrying out the transactions you request related to purchased and/or used services and ensuring their follow-up.
• Promoting and marketing services, contacting you, informing you about matters such as campaigns, discounts, benefits, conditions, and pricing; providing opportunities such as membership, benefiting from events, and carrying out necessary transactions for their use.
• Offering you proposals, gifts, and promotions, targeted advertising; conveying special celebrations, greetings, rewards, sweepstakes, and content that you may like and want to access again, and reminding you of them; using the information you provide for sweepstakes, contests, or similar events.
• Confirming your information when necessary.
• Using for internal purposes such as developing, auditing, and analyzing services, training employees; evaluating your interest in services, researching customer satisfaction; providing call center services; answering your questions, complaints, and notifications.
• Providing services we offer with our business partners and other third parties, as well as promoting and introducing their own products and services, and reaching financial agreements with these parties.
• Storing the information that needs to be kept in accordance with the relevant legislation; copying and backing up to prevent information loss; ensuring the control of the consistency of your information; taking all necessary technical and administrative measures for the security of your information.
• Processing for purposes such as diversifying and measuring products and services, financial reporting, legal follow-up, and similar purposes, including but not limited to fulfilling legal obligations required or mandatory by relevant legislation.

Notification on the Transfer and Collection of Personal Data

Ro&Glo may transfer your personal data to the individuals and organizations listed below within the scope of the Law and other legislation:

• To business partners with whom cooperation is made and/or services are obtained for the provision and promotion of services, and to supplier companies.
• To your authorized representatives and agents.
• To regulatory and supervisory institutions, courts, and enforcement offices, and other official institutions authorized to request personal data, and other public institutions or organizations.

Information on the Method and Legal Basis of Personal Data Collection

Your personal data can be collected through contracts, face-to-face channels, call centers, websites, mobile applications, text messages, emails, interactive voice response systems, and any kind of written, oral, electronic media. This collection process can be carried out based on your consent for the processing of your personal data or the legal reasons specified in Articles 5 and 6 of the Law and other legislation.

Your personal data may be processed and transferred in line with the purposes mentioned above. The processing and transfer of your personal data for these purposes are based on legal reasons and are carried out in accordance with the relevant articles of the Law.

For more information on the method and legal basis of personal data collection, please refer to the above information text.

Information on Your Rights Regarding the Protection of Personal Data

In accordance with Article 11 of the Law, you have the following rights regarding matters concerning your personal data:

1. You have the right to learn whether your personal data is being processed and, if so, to request information about it.
2. You have the right to learn the purpose of the processing of your personal data and whether they are being used for their intended purpose.
3. If applicable, you have the right to learn the third parties to whom your personal data has been transferred.
4. If your personal data is incomplete or incorrect, you have the right to request their correction.
5. In accordance with the conditions specified in Article 7 of the Law, you have the right to request the deletion or destruction of your personal data.
6. You have the right to request that the processes carried out in accordance with your rights for correction, deletion, and destruction be notified to third parties to whom your personal data has been transferred, if applicable.
7. If you suffer damage due to the unlawful processing of your personal data, you have the right to request compensation for your damages.

You can apply to our company at hello@roandglo.com to exercise these rights. For more information about your rights regarding the protection of personal data, please refer to the above information text.